Snapchat is one of the most famous and popular social media applications worldwide. Millions of users use it daily with the millions of users Snapchat also have some errors and bugs that pop up daily and one of the most common and annoying ones is the Support Code c14a issue.

In case you’re also facing this problem and wanted to know how to solve it then keep reading the article. You’re at the very right stop here we will be going to tell you everything you need to know about this error message along with the various easy fixes to solve it.

But before discussing about the fixes for this error let us first talk more about what this error exactly means and what causes this error.

What exactly is Support Code c14a?

If you’re still unknown of this error message and wanted to know about it like what does this exactly mean then read this section and you will get a clear idea of the meaning of this error message.

The Support Code c14a error is a new error message showing up on the Snapchat user’s application. Yet there is no confirmed cause and reason why this error is showing on Snapchat.

As of the officials, there is no confirmed explanation for this error but many social media experts and professionals stated that the Support Code c14a error on Snapchat is basically popping up because the Snapchat servers are down. Also, this error code can show up on your Snapchat app if your application is outdated.

How to fix Support Code c14a Error on Snapchat?

There are many fixes and solutions to solve this error occurring on Snapchat but here we will be only going to talk about some of the main and most effective ones.

Fix #1. Wait for Snapchat Servers to Restore their Services

This is one of the main reasons why this error message appears on your Snapchat application. So if this is the case then there is nothing you can do other than wait for the Snapchat servers to restore their services.

Fix #2. Check if your Snapchat App is updated or not

Another main reason behind the occurrence of this error message is due to the outdated application so it is recommended to check out if the application is updated or not. And if it is outdated then update the app as soon as possible and see if the problem is solved or not.

To update your Snapchat app follow the steps below:

  • Open your device’s App Store or Play Store.
  • In the search bar type “Snapchat”.
  • Now check if the app is showing the update option or not.
  • If it is showing the update button next to the app name then click on it to update the application.

Fix #3. Clear the Cache data of the Snapchat App

Clearing app cache data can really fix minor bugs like these so it is safe to assume that you can solve your issue if you clear your Snapchat app cache data. If you don’t know how to clear or delete the cache files of the app then look out for the step-by-step guide below.

Follow the steps below to clear Snapchat app Cache files:

  • Go to your Phone’s Settings option.
  • Find the option Apps and click on it.
  • Now from the apps list find Snapchat and then click on the Storage option.
  • Select the option “Clear Cache”.

That’s all after clearing the cache data of the application their is a high chance that the error message you’re facing before will be gone and if not then move to the next fix below.

Fix #4. Restart your Device

Rebooting the device can solve many simple and little bugs and glitches that your device’s app is facing so this is one of the mandatory fixes to try. By restarting the device you will clean up all the temporary files and cache data that are running in the background and limit the apps to work at their fullest.

So this is one of the important and most easiest fixes to try. To restart your device all you have to do is long-press the power button at the side of your device until a menu appears on your screen containing the options like: “Restart”, and “Power OFF”. Click on the restart option to reboot your device and check out if the problem is solved or not.

Fix #5. Reinstall the Snapchat App

If you have tried all the above-given solutions and still can’t able to fix the Support Code c14a issue on Snapchat then now you have to delete your app and reinstall it on your device.

Sometimes there are permanent files that stick to your device and create bugs and glitches with certain applications. So if no fix is working for you then you have to delete your Snapchat app from the device and reinstall it from your device’s app/ play store.

To delete the Snapchat app from your device long press on the app icon in the app drawer and select the Delete/Remove option from the pop-up menu. After deleting the app visit your device’s Play Store or App store and search for the Snapchat app and click on the Install option to reinstall it on your device.

Fix #6. Report your Problem to Snapchat Support

This is the last fix that you can try to solve your problem. Sometimes Snapchat Support team can explain the issue you’re facing with the app and will explain to you how to fix it. So in case none of the above fixes work for you then it is recommended to contact the Snapchat support team and ask to explain the problem you’re facing and ask for their assistance to solve it.


In this article, we told you some easy and quick fixes to solve the Support Code c14a issue on Snapchat. But if in any case your problem is still not fixed and you want some more guidance on this issue then feel free to contact us anytime we will try to reach you as soon as possible.

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